• Patterns of work based on hours required, expertise, needs and demands of customers and clients, the capability and capacity of technology, location and particular aspects of particular activities;
• Attitudes and Values - especially accountability, collective responsiveness, commitment to service satisfaction and a positive approach to solving problems;
• A commitment to training and development, enhancing the value brought by all members of staff to the organisation;
• Individual and collective commitment to improve all aspects of work, procedures, practices, response times as well as products and services;
• Organisational commitment to flexibility and a commitment to invest in and support everything that is necessary to achieve this;

• Staff Commitment: to the organisation, its consumers, clients, products and services; to the quality of whatever is offered; to consumer satisfaction and contentment; to continuous personal and occupational development and advancement.
• Organisational Commitment: to its staff, to products, it services, its customers and clients; to improvement in all areas and activities, including the quality of management and administration: to continuous training and development to improve the capabilities and expertise of the workforce.
• Innovation and Responsiveness: rather than passiveness and dependency on procedures and bureaucracy.
• Empathy: with customers and clients; with management and supervision; with peers, superiors and subordinates; with supplier and distributers;

The main effect of a flexible workforce is to maximise and optimise the use of capital, technology and equipment, to produce high quality products and services that are available to customers where and when required.