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| The flexible workforce adopted by Romac is a combination of the following: |
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Patterns of work based on hours required, expertise, needs and demands of customers and clients, the capability and capacity of technology, location and particular aspects of particular activities; |
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Attitudes and Values - especially accountability, collective responsiveness, commitment to service satisfaction and a positive approach to solving problems; |
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A commitment to training and development, enhancing the value brought by all members of staff to the organisation; |
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Individual and collective commitment to improve all aspects of work, procedures, practices,
response times as well as products and services; |
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Organisational commitment to flexibility and a commitment to invest in and support everything that is necessary to acheive this; |
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| To ensure this flexible working is effective Romac relies on the following: |
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Staff Commitment: to the organisation, its consumers, clients, products and services; to the quality of whatever is offered; to consumer satisfaction and contentment; to continuous personal and occupational development and advancement. |
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Organisational Commitment: to its staff, to products, it services, its customers and clients; to improvement in all areas and activities, including the quality of management and administration: to continuous training and development to improve the capabilities and expertise of the workforce.
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Innovation and Responsiveness: rather than passiveness and dependency on procedures and bureaucracy. |
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Empathy: with customers and clients; with management and supervision; with peers, superiors and subordinates; with supplier and distributers; |
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| The main effect of a flexible workforce is to maximise and optimise the use of capital, technology and equipment, to produce high quality products and services that are available to customers where and when required. |
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